Refunds at a glance
| Situation | Refund | Ask within |
|---|---|---|
| eSIM not installed | Full refund | 30 days of purchase |
| Bought the same plan twice by mistake | Full refund for the unused one | 30 days of purchase |
| Installed, but never connected in a covered country | Full refund after troubleshooting, if less than 10 MB was used | 7 days of activation |
| eSIM connected and data was used | No refund | — |
| Plan expired, or data or days left over | No refund | — |
Unused eSIMs
If you haven't installed your eSIM, you can get a full refund within 30 days of purchase. Before we refund, we cancel the eSIM with our network partner. Cancelling permanently deactivates the QR code and activation code, so they can't be installed afterwards, even from a saved screenshot.
Our partner's records show whether an eSIM profile has been downloaded to a device. If the records show it was downloaded or installed, we treat the eSIM as installed and the rules for installed eSIMs apply.
eSIMs that never connected
If your eSIM installed but never connected to a network in a country your plan covers, contact us within 7 days of activation. We'll troubleshoot with you first, because most problems are fixed by a settings change such as turning on data roaming for the eSIM line.
If we can't get you connected and the problem is on our side or our partner network's, and less than 10 MB of data was used, we revoke the eSIM and refund you in full.
What isn't refunded
- eSIMs that connected and used data, including unused data or days left over.
- Phones that don't support eSIM or are carrier-locked. Please check compatible phones before you buy.
- Problems caused by deleting the eSIM, changing phones, or settings we asked you to change during troubleshooting.
- Slower speeds caused by local network congestion or a plan's fair-usage limit, when data still works.
- Using the eSIM outside the countries your plan covers.
How to request a refund
- Email support@linkpals.store from the address you used to buy.
- Include your order number and the reason. For connection problems, add screenshots of your SIM settings.
- Don't delete the eSIM from your phone while we look into it.
We reply within one business day. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take longer to show it.
Questions
This policy is part of our terms of service. It's offered by LitSpark Solutions Private Limited, Bengaluru, India. For unresolved complaints, write to our Grievance Officer, Aishvarya Jaiswal, at aj@linkpals.store.